Position Description: Under the guidance project team members, the Technical Writer duties include management and creation of required business and system documents in adherence to appropriate standards during business or technical writing processes and projects. These documents could include procedures, user manuals, system operation, and recovery instructions, project proposals, newsletters, presentations, and system design documents. Duties also include participation in system design sessions; proofreading and editing of prepared documents; research, assimilation, interpretation, formatting and publishing of information on new tools, systems and materials; the ability to use ingenuity and creative thinking during the preparation of needed documents in an organized, consistent, professional manner; while remaining current in system development methodologies and while remaining compliant with regulations concerning the development of systems and system documents. Experience Level: 3-6 Years. Skill Set: Technical writing and end-user documentation experience. User Manuals and On-line help experience. 3 years experience required and a Bachelor's degree (Bachelors degree in English, communications, or journalism preferred) OR 7 years of experience and HS Diploma/GED. Basic Qualifications: Experience * Minimum three (3) years of experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures required. Education * Bachelor's or clinical degree preferred, OR four (4) additional years of experience in a directly related field. Additional Requirements: * Proficient with Microsoft Office and Adobe Acrobat required. * Experience Adobe Robohelp HIGHLY preferred. * Experience reviewing and comparing data/policies/processes to identify inconsistencies. * Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements. * Team player with strong inter-personal and communications skills; strong team building skills and experience. * Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses, and reports. * Ability to manage time effectively and meet deadlines. * Project management skills; ability to work within project teams and towards established timelines. * Highly motivated and directed. Preferred Qualifications: * Minimum three (3) years of health care operations (quality, risk, etc.), health care compliance, or insurance/health plan governance experience preferred. * Bachelor's degree in English, communications, or journalism preferred. * Certification in technical writing, professional procedure writing, or related area preferred. * Working knowledge or understanding of federal, state, and local health care regulations (e.g., HIPAA); health care compliance policies, practices, and systems; and related compliance issues preferred. Description: Write and edit procedures and supporting documentation for print and online media. Write and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents. Essential Functions: * Speak and write clearly so that others can understand you, including technical and non-technical personnel across multiple departments; describe complex processes clearly and concisely. * Organize material in accordance with standardized format and style guidelines. * Recommend revisions or changes in scope, format, and content as needed. * Demonstrate superior attention to detail in ensuring that final documents are usable and of high quality and in compliance with P&P governance process. * Interact closely with subject matter experts. * Proactively inform management about project status, issues, or concerns. * Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence.