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Technical Support - R&D 1

  • Location

    Schenectady, United States

  • Sector:

    Business Professional

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    22161

  • Published:

    10 months ago

  • Expiry date:

    2020-11-17

Position Overview

As a Power Systems Product Support Intern with Siemens Power Technologies International (PTI), the candidate will join the Siemens PTI customer care team.

Responsibilities

  • First point of contact of customers regarding their product queries
  • Working with customers on the resolution of fundamental power system simulation challenges
  • handling customer support inquiries appropriately and in a timely manner
  • Maintaining, updating, and enhancing product documentation
  • Handle Quality Assurance tasks such as software product testing

Required Knowledge/Skills, Education, and Experience

  • Bachelor's degree in Electrical Power Systems Engineering with practical experience in using advanced power system analysis tools
  • Knowledge in electrical system modeling as it pertains to dynamic system studies.
  • Programming skills are desired.
  • Excellent communication and presentation skills - written and verbal.
  • Strong organization skills and ability to effectively self-manage multiple tasks at one time.
  • Team player, customer focused with e interpersonal skills, positive and energetic attitude.
  • Ability to work independently and manage time effectively.