Morristown, United States
over 1 year ago
Senior Customer Service Representative
As a Customer Care Representative at The Hartford, youll work with our members and providers by creating disability and leave of absence claims, fielding questions and solving their problems according to the rules of their contract. Youll access information from a variety of computerized systems and reference materials. Youll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members. We require a strong customer service focus with 1 or more years of experience in a call center or retail environment. Strongly preferred candidates who are fluent in both English and Spanish are highly preferred. An understanding of medical terminology a plus and insurance experience is a plus. Experience in a production environment, good computer skills with windows experience, effective verbal and written communication skills, some college preferred, detail oriented, a positive and helpful attitude, teamwork and cooperation. Successful candidates MUST: be flexible to work overtime, pass a comprehensive background check including verification of your employment and criminal record, be at least 18 years old, shifts for this position will be a rotating 8 hour shift between 7:00am and 7:00pm CST, Monday through Friday. Candidates must be flexible with schedules. Future business needs may require availability on weekends and/or evenings. Training for this position will be an 8 hour shift, Monday - Friday between 7:00 am and 7:00 pm CST for 5 weeks. You must attend every day of training with no absences. Youll have service expectations, goals and will be monitored for efficiency, accuracy and customer satisfaction. As a leading provider of health care and related group benefits, The Hartfords goal is to give customers more information, more choices and more control over what affects them most: their health and well-being. To succeed, we need talented, dedicated, diverse people who are passionate about wanting to make a meaningful difference. People who at the end of the day can say, I made this happen. I helped someone today. I feel proud.