Service Engineer 2

Description:

MUST be Bi-lingual in English and Spanish or Portuguese

Responsibilities

• Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare internal and external customers.
• Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers clinical workflow.
• Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned.
• Effectively analyze, document and resolve most technical issues independently.
• Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity.

Required Knowledge/Skills, Education, and Experience

• MUST be Bi-lingual in English and Spanish or Portuguese
• Associate Degree in IT or related field; Bachelors Degree a plus, but not required
• 1-3 years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops
• Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls)
• CISCO certificates CCNA and/or CCNP, a plus
• Highly-motivated team player with strong customer service and problem resolution skills
• To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am - 6.00pm).