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Service Engineer 2

  • Location

    North Barrington, United States

  • Sector:

    Business Professional

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    20866

  • Published:

    about 1 year ago

  • Expiry date:

    2020-09-01

Description:

MUST be Bi-lingual in English and Spanish or Portuguese

Responsibilities

  • Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare internal and external customers.
  • Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers clinical workflow.
  • Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned.
  • Effectively analyze, document and resolve most technical issues independently.
  • Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity.

Required Knowledge/Skills, Education, and Experience

  • MUST be Bi-lingual in English and Spanish or Portuguese
  • MUST have knowledge of network administration, LAN, WAN protocols, IT communication protocols, Firewalls
  • Associate Degree in IT or related field; Bachelors Degree a plus, but not required
  • 1-3 years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops
  • CISCO certificates CCNA and/or CCNP, a plus
  • Highly-motivated team player with strong customer service and problem resolution skills
  • To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am - 6.00pm).