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Sales Support Professional 2

  • Location

    Norwood, United States

  • Sector:

    Business Professional

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    21947

  • Published:

    11 months ago

  • Expiry date:

    2020-11-04

Customer Operations Customer Service Rep - Sales Support 2

Position Overview

  • Handles inquiries about status and shipping dates, rebate status and standard pricing of products and/or services for all customers
  • Supports order tracking, price quoting and scheduling of customers orders
  • Responds to semi-complex complaints and disputes within reasonable limit of authority
  • Recognizes when to escalate customer issues
  • Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
  • Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
  • Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
  • May be responsible for assigned territory for order management processes
  • Position reports into Customer Service Operations, Siemens Healthcare Diagnostics

Responsibilities

  • Enter, maintain and process customer orders
  • Proactively manage customer relationships by coordinating standing orders, manage customer contract accumulators and product lot sequestering
  • Notify customers of delayed shipments
  • Provide customers with delivery and pricing information and resolve disputed accounts receivables
  • Manage daily SAP reports to ensure customer satisfaction

Required Knowledge/Skills, Education, and Experience

  • High School Diploma
  • Strong computer skills, knowledge in Windows 7 applications
  • Strong problem solving skills
  • Excellent verbal and written communication skills and negotiation skills
  • Able to work in a team environment
  • Able to multitask

Preferred Knowledge/Skills, Education, and Experience

  • Associates Degree
  • Knowledge of SAP
  • Successful demonstration of key responsibility and knowledge referenced above