Sales Administration Analyst

  • Location

    Phoenix, United States

  • Sector:

    Other Area(s)

  • Job type:


  • Contact:

    Leric Arcigal

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Benefit Summary Support Consultant Role Summary The Benefit Summary Support Consultant serves as a liaison between the Sales team and internal partners (e.g. Underwriting, Admin Staff, and Implementation) providing a primary and critical role in Cigna's ability to deliver timely and accurate Benefit Summaries, both internally and externally, that represent a medical plans benefits and customer cost shares. The Benefit Summary Support Consultant reviews all plans to ensure Federal Legislation, State mandates and Cigna's Medical Product and Program rules are compliant and protects their clients and customers from financial risk. Benefit Summaries serve as a key communication tool between Sales and Brokers when building plan offerings and developing corresponding rates. It also is used by our customers as an important part of their decision making during open enrollment; and it is used as a decision tool when reviewing benefits and making a plan election. Further, they serve as the guide to configure internal systems to process and pay claims accurately. Given the important role that benefits summaries play, this role is a critical part of the Sales Support team. Role Responsibilities

Quality Assurance Analyze renewing plan against current plan in multiple systems to identify and correct any unexpected variances Validate all Sales Management requested changes have been applied to benefits Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as Cigna product standards Participate in self and peer review in order to identify and correct mistakes Provide final and error free benefit summaries and related paperwork to Sales to begin case installation Communication Provide daily acknowledgement on all received requests and ongoing status updates via email Engage and partner with departments to research and resolve benefit issues during the benefit summary creation lifecycle Project Management Accept and track work requests from sales offices coast to coast to ensure timely completion of requests while identifying and mitigating risks in the timeline