Chicago, United States
over 1 year ago
Resource Planning Associate Representative
Office based role - Bilingual - Spanish speaking required. Sales experience is a must.
Title Health Risk Assessment Scheduler/ HRA Care Associate Role Summary
The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The Scheduler must be comfortable making 100+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling. Responsibilities
Place 200+ outbound calls to potential patients daily Take inbound calls daily from members returning the original call Sell the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit Communicate effectively with the department through email about providers schedule status, leads to call, and any daily assignments
Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers. Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance