Denison, United States
over 1 year ago
This position is accountable and responsible for outreaching to healthcare professionals to validate, obtain and load data using multiple outreach methods including telephonic and email.
Associate will be responsible for placing outbound calls to healthcare professionals and developing/maintaining a positive relationship with the office staff extending high quality service.
Phone calls are predominantly routine and have a set target daily goal and may require deviation from standard screens, scripts and procedures based on project specific requirements.
Candidate must log data into multiple systems while on calls.
Candidates will have monthly performance and attendance goals.
Receive a list via excel spreadsheet, research list using various tools, make initial outreach, analyze data to determine if provider data is valid or invalid, follow up and conduct any necessary conversations with provider to collect missing data, and/or track inbound paperwork using various tools to ensure provider is properly loaded to the network.