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Professional Customer Service Representative

  • Location

    Scottsdale, United States

  • Sector:

    Professional

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    21019

  • Published:

    about 1 year ago

  • Expiry date:

    2020-09-16

AS A CUSTOMER SERVICE REPRESENTATIVE YOU WILL:

  • Build rapport and maintain positive relationships with both potential and existing customers, both internal and external, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience.
  • Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products, Safe Haven) and billing/administrative questions adhering to established compliance and performance processes.
  • Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
  • Take ownership to ensure that we go above and beyond to service each callers needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Qualifications:

  • A demonstrated background in customer service, insurance, retail, sales or a related field
  • The ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers requests
  • Excellent communication skills to develop and enhance strong impactful customer relationships
    • Written: spelling/grammar, clear, concise and cohesive messaging
  • Verbal: tone, active listening, proper etiquette; convey sincerity and confidence
  • Strong customer service skills with a focus on delivering high customer value
  • Strong PC skills, including knowledge of Word and Excel
  • Bilingual (Spanish / English) is preferred but not required