Lake Mary, United States
about 1 year ago
In this role, the Customer Service Representative (CSR) responds to customer verbal and/or written inquiries. 2 years minimum working experience with an emphasis with intake calls. CSR must have alert listening skills in order to record specific details about customer inquiries. CSR must have strong verbal and written communication skills.
This is not the typical call center environment. Our customer service is based on sick pay taxes, disability claims and vendor inquiries. We work with dual monitors and must navigate between systems, applications and screens during the call all while completing a thorough ticket for research submission. Must be able to perform independent research and identify correct department to escalate for resolution, utilizing all resources tools available. Must have ability to learn and retain varieties of insurance industry products, comprehend varied research information and understand service systems and compliance regulations. Job Description:
- Minimum typing speed of 50wpm preferred
- Excellent attendance and punctually
- Ability to adapt well to changes
- Ability to integrate and process information
- Knowledge of Windows helpful
- Ability to incorporate constructive feedback
- Clerical responsibilities (time permitting)
- Project work (time permitting)
- Bilingual a plus
CSR must commit to Monday- Friday availability. Work hours range from 8:00am-5:30pm. Managers will set specific shifts once all candidates are on board. CSR must be able to work weekends/nights/holidays, if the need should arise for overtime. CSR will not be allowed to answer or make calls/texts from their cell phones during their floor shifts.
Skills: Typing Skills (50-65 wpm) Communication/Interpersonal MS Office Telecommunications Call Center Experience