Professional Customer Service Representative

AS A CUSTOMER SERVICE REPRESENTATIVE YOU WILL:

• Build rapport and maintain positive relationships with both potential and existing customers, both internal and external, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience.
• Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products, Safe Haven) and billing/administrative questions adhering to established compliance and performance processes.
• Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
• Take ownership to ensure that we go above and beyond to service each callers needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Qualifications:

• A demonstrated background in customer service, insurance, retail, sales or a related field
• The ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers requests
• Excellent communication skills to develop and enhance strong impactful customer relationships
• • Written: spelling/grammar, clear, concise and cohesive messaging
• Verbal: tone, active listening, proper etiquette; convey sincerity and confidence
• Strong customer service skills with a focus on delivering high customer value
• Strong PC skills, including knowledge of Word and Excel
• Bilingual (Spanish / English) is preferred but not required