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Production Support Analyst - Intermediate

  • Location

    Oakland, United States

  • Sector:

    Technical

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    20218

  • Published:

    about 1 year ago

  • Expiry date:

    2020-06-25

Production Support Analyst JOB SUMMARY: Provides analysis to develop, design, implement, maintain and support new/existing product system administration both internally and with external vendors. Work includes responding to end user/client problems/issues/requests within the application/system, performing data and job management, supporting connectivity and interfacing issues, and researching/remediation of data and technical issues. Position includes: analytical research and critical thinking, 1st tier support, issue management, job scheduling, interface and job monitoring, system report review and issue resolution, user access administration and SOX control management, data support such as database configuration, queries and reporting, recommending/designing/developing solutions, analyzing efficiencies, conducting/supporting functional testing, POSITION REQUIREMENTS: -Bachelors degree or equivalent experience-1-5 years of the above relevant work experience in areas such as business systems analysis, systems support, data analysis/reporting or administration -Excellent interpersonal and communication skills verbal and written -Strong problem solving and diagnostic skills required -Strong detail and quality orientation essential -Ability to adapt to constantly changing environments & priorities required -Self-motivated team player who can work independently with some management direction and who can work collaboratively with various stakeholders is required -Proficiency in data management, analysis and reporting tools, e.g. MS Access, DB2, VB, SAS preferred -Proficiency in Microsoft Office Suite, advanced Excel skills preferred ESSENTIAL DUTIES: -Monitors, supports and maintains day-to-day existing functionality/programs/performs system analysis and troubleshooting to resolve end-user/clients data and technical issues -Participates in/performs intermediate system analysis and troubleshooting to implement new functionality/programs/applications -Researches, configures, tests and implements new functionality/programs/applications to support a business need -Coordinates and works with experienced stakeholders on troubleshooting issues of intermediate to advanced complexity and contributes to system design solutions -Grants end-users access to systems and allocates the appropriate system security levels based on requests, approvals per SOX guidelines -Participates in testing of system functionality to ensure user acceptance -Performs intermediate analysis/support using databases and data reporting tools -Ability to access data via VB, SQL , DB2 and SAS -Monitors, develops, maintains, and manages reports, including ad hoc reports -Data analysis and support of key department deliverables (e.g. EOCs and ID Cards) -Helps design, develop, and implement new and improved processes, and tools and system enhancements -Serves as a link between the business users and IT technical support team -Participates on projects as assigned -Prepares training materials and communication updates and conducts training. -Performs other duties as assigned Summary Provide monthly production and operational support for Pricing and Actuarial departments by facilitating data movement to different platforms - legacy systems, client server applications, data warehouse, and future applications. Work includes monitoring, validating, and delivering monthly production jobs. Respond to end user/client problems/issues/requests within the application/system, perform data and job management, and research/remediate data and technical issues. Skills: Working knowledge of DB2 and Oracle platforms. Ability to support MS SQL Server jobs, stored procedures, manage monthly operation job runs. Willingness to perform work function outside of the normal business hours on occasions. Flexibility in learning new skills, performing additional duties and responsibilities. Position includes: Analytical research and critical thinking, issue management, job scheduling, interface and job monitoring, system report review and issue resolution, data support such as database configuration, queries and reporting, analyze efficiencies, conduct/support functional testing. POSITION REQUIREMENTS: Bachelors degree or equivalent experience in an operations capacity - 3-5 years of experience. Relevant work experience in areas such as systems support, data analysis/reporting or administration. Ability to establish strong working relationships with internal partners. Strong collaboration and teamwork. Excellent interpersonal and communication skills; verbal and written -Strong problem solving and diagnostic skills required -Strong detail and quality orientation essential -Ability to adapt to constantly changing environments & priorities required -Self-motivated team player who can work independently with some management direction and who can work collaboratively with various stakeholders is required -Proficiency in data management, analysis and reporting tools, e.g. MS Access, DB2, VB, SAS preferred -Proficiency in Microsoft Office Suite, advanced Excel skills preferred ESSENTIAL DUTIES: -Monitors, supports and maintains existing functionality/programs/performs system analysis and troubleshooting to resolve end-user data and technical issues -Coordinates and works with internal partners and team members to troubleshoot issues. -Performs analysis/support using databases and data reporting tools -Ability to access data using SQL in multiple database platforms (i.e., Unix, DB2, Oracle, SQL Server), and SAS -Helps design, develop, and implement new and improved processes, and tools and system enhancements -Serves as a link for internal partners -Participates on projects as assigned Additional Job details: Preferred experience with IBM mainframe, SAS in a UNIX environment (including SAS GRID).