Maintain appropriate payroll records and data for the calculation of payroll multiple entities
Processes standard and complex payroll transactions including but not limited to retro calculations, review of retro results, resolve errors, calculation of regular, supplemental runs and quick pays
Assist with Payroll Escalations
Provide Tier 2 support for complex payroll transactions and close cases meeting the SLA's
Apply documented rules, past practices, or instructions on an independent level
Effectively identify problems as they occur and take appropriate steps to resolve
Respond to standard and semi-complex payroll related inquiries from customers or employees
Assist in the review of current payroll processes to identify areas of process improvements and standardization
Assist in the preparation and distribution of various payroll reports and record audits to customers
Provide high level of customer support and ensure positive customer interactions
Work in a team environment coordinating with other team members in the processing of payroll

Payroll Operator 4