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Order Mgmt Deliver Operator 2

  • Location

    Johnson City, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    22394

  • Published:

    4 months ago

  • Expiry date:

    2020-12-05

Position Overview: Responds to complex inquiries and/or requests regarding products and/or services. Serves customers by providing complex information while providing efficient and courteous service. Completes investigations and resolves complex problems. Performs order tracking, price quoting, and scheduling

Responsibilities:

  • Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
  • Maintain extreme accuracy addressing customer inquiries
  • Follow-up with customers for inquiries related to orders to minimize error
  • Follow guidelines and coding as outlined by department

Required Knowledge/Skills, Education, and Experience

Required Knowledge/Skills, Education, and Experience: 1. Specialized skill training/certification may be required. Associates degree in related discipline is preferred.

  1. 2+ years of practical Customer Support experience

  2. Demonstrated ability to address customer inquiries

  3. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.

  4. High Level of professionalism and excellent customer service skills.

  5. Ability to multitask and handle a high volume of work accurately.

  6. Excellent verbal, written, and organization skills.

  7. Will need to take internal product and/or other training classes.

  8. Ability to work within a team environment.

  9. Must be a self-starter.

  10. Ability and desire to learn assigned business segment product line.

  11. Ability to successfully complete required training.

  12. Strong data analytical and problem-solving skills in identifying patterns and trends.

  13. Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience

  1. Knowledge of SAP, CRM systems and Quotation tools.

  2. 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.

  3. Proven ability to meet 97% or better accuracy on weekly orders entered

  4. Proven ability to follow a variety of guidelines outlined by customers and company standards
  5. Ability to perform over 10,000 ksh (40 WPM)
  6. Some prior experience with CRM tools and SAP preferred, but not required

Additional ongoing responsibilities:

  • Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
  • Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.