Philadelphia, United States
11 months ago
THIS IS A TELEPHONIC/IN OFFICEROLE
The Temp staff will be responsible for working with our dual eligible (medicare/medicaid) members and those on our diabetic plan- which comprise 46% of our current membership and completing the model of care requirements around Health Risk Assessments (HRA), High Risk Care Planning and Interdisciplinary Care Team meetings. The target lists typically consist of ~ 300 members each week; there is also a back log of 604 customers that need outreach and documentation on top of the normal weekly volume.
The Temp staff will need to make outreach to the member following our work aides and complete a HRA with the customer, create the appropriate Care Plan (CP) using Note Cube (template), constructing letters and documenting in CCMS (online documentation tool). Time for completion of the entire process from beginning to end can take anywhere from 45 minutes to an hour. Anticipated volume would be 8-10 per week.
Performs prospective, concurrent, and retrospective reviews for inpatient acute care, rehabilitation, referrals, and select outpatient settings. Responsible for educating and motivating Customers to participate in wellness programs. Support health promotion and disease prevention and care management services. Ensures that case management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained. Manages own caseload and coordinates all assigned cases.
The Health Risk Assessments are physical health risk assessments for a Managed Medicare Population completed by the customer with case management support.
Ideal candidate would have previous case management experience with the Medicare/Medicaid population specifically focusing on Special Needs Plan Model of Care documentation requirements, care coordination working with hospital settings and Primary Care Physician offices.
Knowledge of community resources is also helpful.