Phoenix, United States
about 1 year ago
These positions are strictly onsite in Phoenix, AZ (25600 N. Norterra Dr. 2nd floor, AZ 85085)
This req is for 8 total positions and 4 of those positions will be filled by returning workers. This role is for Medical Administrative Senior Representative(Outreach Team) - This role differs from the regular HEDIS Admin role, Admin- Focus is outreach call(Phone, Data Entry skills)
The Administrative Support Specialist works under the direction of the Quality Clinical Management Senior Supervisor and other Cigna personnel. The position includes significant phone/fax outreach to obtain medical health records from medical provider offices. The position requires strong communication, computer and clerical skills. Daily activities includes tracking outreach, receipt of medical records and invoices, phone/fax outreach results, and location demographics electronically. Other daily activities include the ability to manage large amounts of data electronically, file documents in electronic filing software, faxing, scanning, and abstracting documents from electronic storage devices. Previous experience in Microsoft Office Suite (i.e., Outlook, Excel, and Word) required. Previous call center experience preferred.