Plano, United States
11 months ago
These positions are strictly onsite in Phoenix, AZ (25600 N. Norterra Dr. 2nd floor, AZ 85085) ORPlano, TX (1640 Dallas Pwky, Plano, TX 75093) This role is for Medical Administrative Lead Representative(Research Team) - This role differs from the regular HEDIS Admin role, as there is not much phone or customer outreach. More Critical Thinking and Research, knowledge of CPT codes and Claims data
The Administrative Support Specialist works under the direction of the Quality Clinical Management Senior Supervisor and other Cigna personnel. The position includes significant phone/fax outreach to obtain medical health records from medical provider offices. The position requires strong communication, computer and clerical skills. Daily activities includes tracking outreach, receipt of medical records and invoices, phone/fax outreach results, and location demographics electronically. Other daily activities include the ability to manage large amounts of data electronically, file documents in electronic filing software, faxing, scanning, and abstracting documents from electronic storage devices. Previous experience in Microsoft Office Suite (i.e., Outlook, Excel, and Word) required. Previous call center experience preferred.