IT Service Technician - Inf. 3

  • Location

    Malvern, United States

  • Sector:


  • Job type:


  • Contact:

    Sonu Chouhan

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


Candidate will schedule upgrades for the Win10 project. Must be proficient with Excel, Word and have excellent communications skills.

  • Proceed with assigned day-to-day service & solution management related IT operations.* Adheres to internal working rules and guidelines, and proposes process improvements.* Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion.* Completes IT Service and Solution Management related transactions with involved internal and external parties.* Responds to operations related enquiries, may act as first point of contact in subject matters.* Reports accurately and timely to accountable management.* Liaises with functionally involved Operations and Professionals.* Works independently, as a stand-alone position or within a functionally dedicated team of IT Service Management Professionals. In general: Thinking is within the frame of diverse procedures. Performs "trouble shooting", by applying background understanding of processes or incidents in order to analyze and resolve operational problems with given procedures, in a well-known environment. Thinking is about evaluating and selecting appropriate set of measures, and about applying the right set of tools and processes, issue handling may exceed day-to-day horizon quite regularly, and embraces planning and acting for up to few weeks ahead. "Semi-professional Technician / Administrator": Vocationally trained positions that need both practical and theoretical understanding and some significant advanced vocational experience to perform broad range of varying tasks and issues, in related field of work. Work performed is still procedurized, however issues and problems arising needs accountable addressing and solution by incumbent. In general can be found in all areas: In Administration: Broad scope of tasks and accountabilities within one functional area needs to be managed by senior experienced incumbent. Non-routine inquiries and issues occur regularily and need to be solved instantly, with a certain degree of authority and bindingness towards (internal and external) customers.In Technical Areas: Incumbents deliver specialized support service towards (internal and external) customers - i.e. in maintenance, local on-site construction solutions, technical development or testing support, etc.Typical positions: Floor Assembly Technician, Maintenance Technician, Management Assistant Additional specilized qualification + 4 to 8 years exp. needed Has theoretical understanding and broader practical skills in the related field of work and needs to apply practical methods, concepts and techniques, work procedures and processes.