Malvern, United States
over 1 year ago
- Proceed with assigned day-to-day service & solution management related IT operations.* Adheres to internal working rules and guidelines, and proposes process improvements.* Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion.* Completes IT Service and Solution Management related transactions with involved internal and external parties.* Responds to operations related enquiries, may act as first point of contact in subject matters.* Reports accurately and timely to accountable management.* Liaises with functionally involved Operations and Professionals.* Works independently, as a stand-alone position or within a functionally dedicated team of IT Service Management Professionals. In Administration / (Technical) Customer Services: Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines. Thinking is about applying / adapting the "right" procedure to a process or an issue arising. Unexpected situations need effective solution.In Production: Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process. May include automated line production control in relatively medium complex environment. Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.In Assembly: Contributes to fairly complex, however routine and repetetive assembly processes, where a team of differently qualified specialitsts is involved. Assembly process for one item may take hours or even more then one day to complete. System or product might be customized, designed for specific needs. "Vocationally trained Operator / Administrator": Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available. Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment. In Administration / Customer Services: Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.In Technical Customer Services: Service group employee, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed. In Production: Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.Typical positions: Mechanic Technology Operator, Floor Assembly Operator, Administrative Functional Support 3 year vocational training + 3 years practical experience needed Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period.