IT Service Mgmt Prof. - App. 1

  • Location

    Orlando, United States

  • Sector:


  • Job type:


  • Contact:

    Sonu Chouhan

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


A) Responsibilities- Network Service Manager

  • Handle network based service requests, change requests, evaluation of proposed projects, incident reviews
  • Monitor and respond to requests posted in Service Now iDemand and other portals Provide expert guidance and support to SOM NW AM team and colleagues in other organizations
  • React in timely, accurate and clear manner
  • Manage Network Service Providers- orders, discussions, clarifications, incidents, escalations, requests
  • Manage project and process improvement actions and efforts
  • Excellent written and verbal communication skills
  • Maintain and expand technical subject knowledge
  • Provide functional advice to and integrate services of operational staff or semi-professional colleagues.
  • Participate in weekly team meetings, present Internet access topic information sessions
  • Interface with Partner Engagement team on customer requests and recommendation requests
  • Maintain and expand technical knowledge in the internet, remote access topics
  • Support SOM NW AM team in all advanced internet topic issues
  • Collaborate with regional leads in in EMEA and DE, and with Global Topic Lead

B) Required Knowledge/Skills, Education, and Experience

  • Minimum Bachelors Degree in engineering or computer science, or equivalent work experience
  • Minimum ten years in the IT networking functional area
  • Must have minimum 3 to 5 years working with network provider(s) or within a corporate IT department.
  • Knowledge in key network services: LAN, WLAN, Remote Inbound Access, Internet Outbound Access, DHCP, DNS, and others
  • Must have experience in two or more areas: operations, engineering, design of corporate enterprise networks
  • Must be able to travel to customer meetings, provider meetings, training, workshops. Domestic (4-6 per year), and international (1-2 per yr).

D) Knowledge, Skills, Education, and Experience

  • BS/BE in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
  • Industry network certifications are an added benefit (4 yrs)
  • Experience in data center design (2 yrs)
  • Experience in network and application performance analysis (2 yrs)
  • Experience using network and application performance monitoring and troubleshooting tools and techniques (4 yrs)