Nashville, United States
11 months ago
PURPOSE: The Behavioral Health Intake Specialist is responsible for:
BH Intake representative is responsible for processing authorization requests from customers, providers and facilities.
BH Intake Representative is responsible for telephonic outreach to customers regarding BH benefits and services.
BH Intake Representative is also responsible for conducting post discharge outreach to customers to assess for needs and barriers after psychiatric inpatient treatment.
BH Intake Representative is required to adhere to Policies and Procedures and all Compliance Rules and Regulations.
RESPONSIBILITIES AND FUNCTIONS:
Monitors daily productivity to ensure all work is completed timely and accurately.
Adheres to call center procedures and ensures adequate coverage of phone queue.
Maintain confidentiality and adheres to all HIPAA and PHI regulations.
Completes all assigned and required trainings.
Adheres to all Policies and Procedures to ensure compliance.
Processes all organization determination authorization requests within required time frames and ensures compliant documentation of each request.
Processes all assigned calls within required time frames and ensures compliant documentation of each call processed.
Attends staff meetings and one on one meetings with leadership as scheduled.