McAllen, United States
about 1 year ago
Delivers straightforward administrative and/or other basic business services in Utilization Management. Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling. Serves as initial contact for clients and their eligible dependents requesting services. Responsible for customer service and relevant standards such as telephone response time. May make referrals within stated limits. Issues tend to be routine in nature. Good knowledge and understanding of Intake Care and business/operating processes and procedures. Works to clearly defined procedures under close supervision.