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Helpdesk Support - Int

  • Location

    Corona, United States

  • Sector:

    Technical

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    20144

  • Published:

    over 1 year ago

  • Expiry date:

    2020-06-18

Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software. Top Daily Responsibilities: Ship remote access tokens. Run daily reports. Assist with written documentation, process SNOW tickets. Top Skills Candidates Should Have: Good written and verbal communication skills. Some network technology knowledge is a plus