Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software. Top Daily Responsibilities: Ship remote access tokens. Run daily reports. Assist with written documentation, process SNOW tickets.
Top Skills Candidates Should Have: Good written and verbal communication skills. Some network technology knowledge is a plus