Helpdesk Support - Int

  • Location

    Renton, United States

  • Sector:


  • Job type:


  • Contact:

    Leric Arcigal

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software. The technical skills and experience I am looking for include: * Experience working with IT Service Management Tools for requesting and fulfilling work. (ServiceNow is the tool used at KPWA, but experience with Remedy or other Service Management Tools is acceptable). * Experience working in an IT setting as a Service Desk (Help Desk) technician or as a systems administrator. * Experience creating and managing Active Directory accounts, using the Windows Users and Computers tool to assign group memberships. * Knowledge of networked folders and AD permissions. * Experience granting, modifying, and removing access to mainframe systems (RACF security), Epic (heavily used in health care provider organizations), or other business applications (not required, but would give the candidate a big edge over others) Other skills include: * Attention to detail * Solid written communications skills * General analytical abilities * Ability to work with a team