Northampton, United States
8 months ago
This role will be primarily responsible for addressing all internal and external business partner inquiries via email and phone regarding the CGI billing administration process. This incumbent will need to have a broad understanding of all functional areas with Revenue Management and committed to delivering a high quality level of customer service. Responsibiles:
Provides daily internal and external customer service and inquiry resolution with key business partners.
Acts as client's primary point of contact for billing/remittance related inquiries. Responsible for ensuring client is comfortable with the self-administered process and for calculation of premiums.
Develops a broad understanding of all Revenue Management functions in order to address all client inquiries appropriately. This includes but not limited to premium validations, client onboarding, commissions and delinquency processes.
Reviews, researches and supports the timely and accurate allocation and reconciliation of premium.
Conducts premium reconciliation as required and resolves premium receipt discrepancies.
Recognize and act on premium remittance inconsistencies to ensure that clients are in compliance to the billing administration process.
Identifies and raises awareness of (and implements as applicable) process improvement initiatives.
Interprets the billing administration and payment guidelines based on each types of policy and demonstrates proficiency in the understanding of policy difference of each as it relates to addressing client specific questions.
Make recommendations for improvements and training based on trends.
Conduct billing administration training calls.
Review and educate clients on proper remittance support needed to accurately and timely process their payments.
Navigates our associated banking platforms to research payments.