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Enrollment/Billing Senior Representative

  • Location

    Northampton, United States

  • Sector:

    Other Area(s)

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    22586

  • Published:

    9 months ago

  • Expiry date:

    2020-12-26

  • Responsible for ensuring client is comfortable with the self-administered process and for calculation of premiums* Manages delinquency administration in accordance with defined procedures* Ensures timely and accurate allocation and reconciliation of premium payments to policies* Resolves premium receipt discrepancies, including clearing of suspense balances within defined department metric guidelines.* Provides daily internal and external customer service and inquiry resolution with key business partners.* Acts as client's primary point of contact for billing/remittance related inquiries.* Recognize and act on premium remittance inconsistencies.* Identifies and raises awareness of (and implements as applicable) process improvement potential.