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The role of the Enroller is a critical one to the success of our business. The primary function of the Enroller is to:
- Conduct world class enrollment events that differentiate CIGNA from our competitors
- Conduct presentations for employees to help explain their healthcare benefits available through CIGNA HealthCare
- Create a highly satisfying and positive experience for our customers with knowledge, competence and professionalism
- Answer employee questions during and after events
- Troubleshoot any enrollment or benefit problems
- Successfully introduce or re-educate CIGNA HealthCare benefit programs to all potential and existing customers
Other duties include:
- Communicate to Event Manager available schedule on an ongoing basis
- Inform Enrollment Event Manager of any schedule changes
- Inform Event Manager within 24 hours their ability to conduct a requested enrollment event
- Call each local client contact to verify meeting date, meeting time, get directions, verify client expectations and verify materials arrived
- Review materials prior to an event and be completely prepared
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