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Customer Services Professional 3

  • Location

    Houston, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    18780

  • Published:

    over 1 year ago

  • Expiry date:

    2020-02-07

A position has arisen as a Customer Service Representative (CSR) Contractor within the AGT North America / Latin America team located in the Houston office. This role will support CSRs with quotations, ordering, and expediting parts. This person will be on a team consisting of 3 customer service representatives and a manager within the Houston team and reports into the larger Demand Management team headquartered in Warwick, UK.

Responsibilities

  • Support the Building customer relationships, you will have full financial accountability and be responsible for developing a successful long-term relationship with our customer by fully understanding their organizational, commercial and operational needs.
  • You will have a comprehensive understanding of the Aftermarket Business, Processes and Supply Chain Logistics.
  • Generate proposals and orders, review, redefine and execute sales strategy
  • Providing proposals and quotations for contracts such as long term purchase agreements, calendar year orders, volume discounts, budgeting and forecasting in line with company policy/ current and future trends
  • Have a sound understanding on various International payments terms
  • Regularly reviewing customer contracts to ensure adherence to the latest working practices
  • Have the ability to negotiate, manage and secure parts for customers across multifunctional departments
  • To take responsibility for coordinating delivery of spares for Urgent Shut Down worldwide, while dealing with multifunctional departments
  • Liaison with legal, exports and banking departments, to ensure all contracts are delivered within contract scope
  • Initiate. Review, Identify mistakes, and correct customer material master data in SAP to ensure correct details are maintained.
  • Ensure that the business is executed in accordance with the contract, company policy, UK, USA and International law.
  • Analyze, create reports and communicate problems to improve customer service
  • Interface/support the warehouse and shipping departments in the distribution of parts, ensuring customer requirements are met and delivery meets expectation.

Required Knowledge / Skills, Education, and Experience

  • Advanced Excel experience is a Must (creating macros and other advanced functions within Excel)
  • Extensive experience working within SAP in the Sales and Procurement modules
  • Bachelor's degree or Associate's Degree/High School Diploma with equivalent experience
  • 5+ years of experience in customer support or supply chain management
  • Professional and flexible attitude, with excellent time management and organizational skills.
  • Excellent at written, verbal and interpersonal communications.
  • Systematic and logical approach to problem solving and conflict handling.
  • Experience operating, Windows, Word, Power Point and Access.