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Customer Services Professional 3

  • Location

    Norcross, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    19924

  • Published:

    over 1 year ago

  • Expiry date:

    2020-05-26

  • Position Overview

The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Responsibilities

  • Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
  • Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
  • Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
  • Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
  • Identify problems as they occur and take appropriate steps to solve or escalate them to management.
  • Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience

  • Associate Degree.
  • 4-8 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
  • Strong data analytical and problem solving skills in identifying patterns and trends.
  • Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience

  • Bachelors degree in related discipline is preferred.
  • Prior experience with SAP or CRM systems.