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Customer Services Professional 2

  • Location

    Cary, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    23310

  • Published:

    21 days ago

  • Expiry date:

    2021-03-10

The Direct Sales Support position resides in our Customer Service Headquarters location in Cary, NC. Providing 24x7 service and support to our customers is essential and the Direct Sales Support Representative is the first contact for customers purchasing Spare Parts for Siemens Healthineers. This position responds to incoming inquiries and/or requests regarding the puchase of Spare Parts and handles a high volume of incoming phone calls.

  • Handles a high volume of incoming inquiries and/or requests.
  • Professionally investigates and resolves customer concerns.
  • Appropriately escalates issues as needed.

Responsibilities

  • The ideal candidate must be able to multi-task in a fast-paced environment.
  • Working in a team environment is crucial to this role.
  • Must be extremely organized and attentive to detail.
  • Strong communication skills and adaptable to change.