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Customer Services Professional 2

  • Location

    Houston, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    23041

  • Published:

    10 months ago

  • Expiry date:

    2021-02-09

Pay Rate: $26.00/hour Working Hours: 8:00 AM - 5:00 PM

As the support to the Customer Service Representative role, you will be responsible for the development and execution of an annual Territory Plan, management and deployment of selling resources within the Territory, Opportunity Management Tracking/Forecasting, Competitive Awareness, Define/Communicate Client Needs/Market Conditions.

In addition, you will be responsible for selling OEM parts, repairs of parts, and any other part related initiative, for a defined territory, as defined by the AGT organization.

Your Responsibilities

  • Develop client relationships at all levels, display excellent listening skills, and maintain a positive attitude in the face of adversity
  • Define and obtain a clear understanding of client needs
  • Development and execution of an annual Territory Plan
  • Management and deployment of selling resources within Territory
  • Opportunity Management
  • Tracking/Forecasting
  • Competitive Awareness-Won/Loss Reporting
  • Define/Communicate Client Needs/Market Conditions
  • Remain current with industry/market and the technology/ D-R solutions that effects clients' industry

Required Knowledge/Skills, Education, and Experience

  • Must have SAP and Customer service experience
  • Strong SAP Atlas Experience
  • Strong Excel reporting experience and analysis (VLOOKUP, Macros, Pivot Tables, etc)
  • 5 years of relevant Customer Service / Sales experience
  • Industrial sales experience in the Oil & Gas, Petrochemical, and/or Power Generation
  • Experienced working in a highly-matrixed organization
  • Experience working in a fast-paced, high demanding business

Preferred Knowledge/Skills, Education, and Experience

  • Aftermarket sales experience desirable
  • Familiarity with power generation equipment (Turbines)
  • Bilingual English - Spanish
  • Bachelors degree in Business or Engineering