Customer Services Professional 2

Essential Duties & Responsibilities: * Interacts in a good working relationship with customers by responding to all inquiries, complaints and shipments.

• Excellent written and oral communication skills, attention to detail, and organizational skills.
• Proficiency with Microsoft Office, particularly Excel and Word.
• Must be able to work independently and as a team, as assigned by CSR Supervisor. * Able to maintain a positive, professional and constructive tone with team members, management, and customers.
• Processes and inputs customer orders
• Produces all related paperwork and necessary information required for customer work orders.
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
• Prepares shipping and tracing information to customers as required * Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction * Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files

Working hours from 8:am to 5:00pm. Monday - Friday Minimum Qualifications: * Must have a HS Diploma, GED or equivalent

Preferred Qualifications: Knowledge of SAP. Knowledge of EDI, billing, scheduling, routing, and warehouse operations support processes. * Must be able to work independently and as a team, as assigned by CSR Supervisor. * Able to maintain a positive, professional and constructive tone with team members, management, and customers.