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Customer Services Professional 1

  • Location

    Phoenix, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    23128

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-17

  • Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation). * Maintains a close interaction with various management functions. * Supports acquisition activities with detailed technical knowhow on complex issues.* Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations. "Acquires"Work is still routine and procedurized, but changing priorities or differing situations encounter on regular terms. Thinking then is focused on analyzing, evaluating, prioritizing and solving operational issues and incidents or on optimizing tools used in process. While working under supervision, positions are designed to provide some advice and assistance to less experienced colleagues. "Professional Starter"Positions support business processes, solution of technical issues, development of new methodologies, procedures, tools and products with their theoretical and/or practical know how and understanding. They focus on interpretation and application of procedures, analyze issues, implement changes, and may advise and guide operational positions in their area of specialism. Entry-level academic Bachelor positions, needed sound knowledge on principles, technologies and theories; certifications in specific fields might be requiredOr: Vocationally trained and experienced (semi-) professional positions with extensive knowledge of a range of specific processes and systems (see -? GRIP Leveling Core Chart "Operations") Bachelor Entry; or:with initial experience; ( -2 years) Professional Qualification with basic knowledge in a technical field. Work is routine in a related field of work, gaining experience through focused inhouse-training.