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Customer Services Professional 1

  • Location

    Elgin, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    20959

  • Published:

    over 1 year ago

  • Expiry date:

    2020-09-10

Flender Corp. (a Siemens company) is in search of a Customer Service Representative with experience in managing customer orders in a fast paced industrial environment. Prior customer service experience in mechanical or industrial components is highly preferred. This position will report to the Head of Supply Chain - Order Management and is located in Elgin, Illinois.

Summary of the position.

The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.

Responsibilities

Effectively handles a high-volume of customer orders

  • Processing, clarification and confirmation of customer purchase orders using SAP
  • Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
  • Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
  • Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
  • Initiates and supervises rush orders

    Supports the order management team Implements process improvements Required Knowledge/Skills, Education, and Experience SAP experience - Minimum 1 to 2 years in sales module Intermediate Microsoft Office experience Inside Sales and/or Customer Service experience Preferred Knowledge/Skills, Education, and Experience

    Experience in managing international orders (3rd party-countries) Project management skills Power Transmission Background including exposure to repair / service Process development and implementation Education:

4 year degree along with work related experiences (e.g. order management, customer service). Associates degree with relevant experience will be considered