Elgin, United States
over 1 year ago
Flender Corp. (a Siemens company) is in search of a Customer Service Representative with experience in managing customer orders in a fast paced industrial environment. Prior customer service experience in mechanical or industrial components is highly preferred. This position will report to the Head of Supply Chain - Order Management and is located in Elgin, Illinois.
Summary of the position.
The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.
Effectively handles a high-volume of customer orders
- Processing, clarification and confirmation of customer purchase orders using SAP
- Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
- Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
- Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
Initiates and supervises rush orders
Supports the order management team Implements process improvements Required Knowledge/Skills, Education, and Experience SAP experience - Minimum 1 to 2 years in sales module Intermediate Microsoft Office experience Inside Sales and/or Customer Service experience Preferred Knowledge/Skills, Education, and Experience
Experience in managing international orders (3rd party-countries) Project management skills Power Transmission Background including exposure to repair / service Process development and implementation Education:
4 year degree along with work related experiences (e.g. order management, customer service). Associates degree with relevant experience will be considered