Cary, United States
over 1 year ago
As a Customer Advocate, you would be expected to guide customers and internal employees through the Siemen processes and locate the best person to provide resolution to customers questions or concerns.
Leads investigations and resolves the most complex inquiries and/or requests regarding products and/or services while providing the highest level of efficient and courteous service.
Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge, or processes
1-2 years of vocation/technical training or an Associates degree may be required.
An ability to work independently with the utmost integrity. Must have critical thinking skills and be a highly effective communicator.
Typically, 8+ years of successful experience in area of responsibility and successful demonstration of Key Responsibilities.
Represents the organization as a prime internal contact and a key external contact.
May provide expert advice, training, and technical assistance to support staff and train employees