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Customer Service Representative,Member Svc Call Center

  • Location

    Seattle, United States

  • Sector:

    Business Professional

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    20506

  • Published:

    about 1 year ago

  • Expiry date:

    2020-07-24

Writes complex and detailed correspondence for senior managers directors using KP knowledge and business acumen; independently updates department documents as needed. 15 percent Monitors and identifies administrative budget issues to include billing and payment authorization for planned expenses and special events; handles recharges across business units. Manages expense reports through Concur. 15 percent Interacts daily with KP employees across multiple organizations, as well as external representatives, to discuss administrative and standard business processes. 10 percent Coordinates administrative workflow of the department; recommends new processes as needed. 5 percent Performs other department specific duties as assigned. 5 percent Typically 7-9 plus years of administrative assistant experience supporting at the department head or executive level, or related experience. Provides more complex administrative support and project coordination for the department head, managers, and or staff members to include the following: This resources will be responsible for scheduling patients for their radiology appointments. They will be taking inbound calls from patients, and must be comfortable working on the phones. Needs to have experience with Epic, experience working in GE Centricity is preferred. Must have strong customer service, administrative skills and ideal experience is working in call center