W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9rdwfsaxr5ifn0ywzmaw5nieftzxjpy2evanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Customer Service Representative Associate

  • Location

    Fenton , United States

  • Sector:

    Other Area(s)

  • Contact:

    Xyrene Calma

  • Job ref:

    18806

  • Published:

    almost 2 years ago

  • Expiry date:

    2020-02-08

  • Consultant:

    #

Duties:
  • Receives requests by mail, telephone, or in person regarding product/services supported by the Segment.  
  • Responds to call inquiries from policy holders, providers and/or others for information and assistance on setting up prior authorization for medical serivices and locating providers that participate in the network.  
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • May seek assistance with complex customer services issues.
Skills:
  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions and strong communication skills.
  • Experience with prior authorization, CPT, HCPC coding preferred.
  • Typing at least 50 WPM Required

 

Education:
  • High School Diploma or GED Required.
  • Two to five years of customer service experience preferred.