Phoenix, United States
about 1 year ago
Plays a key role in maintaining our 40,000 + plan population, ensuring our customers are serviced at a high level, and that their documents are appropriately tracked and protected.
Answers incoming calls from customers, responds to inquiries, and accepts premium payments via phone.
Keeps excellent notes in member QCare record.
Executes demographic and PCP changes per customer requests. Assists Enrollment Specialists with outbound requests for information