Austin, United States
about 1 year ago
Receives requests via telephone regarding Insurance application status.
Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
Performs research to respond to inquiries and interprets notifications to determine most effective response.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
Performance determined on may factors including phone metrics and quality assurance scores.