Chicago, United States
12 months ago
Customer Service Representative (CSR)focusing on Quality Assuarnce Service and Analysis for all lines of business.This position will monitor the inbound calls of our teams to assess demeanor, technical accuracy and conformity to company and regulatory policies. Additionallythe CSR willinitiate outbound calls to our clients and patients to assess level of understanding and satisfactionresulting from interactions with our providers of care. Acts independently working under limited supervision. Will be expected to :
- Perform call monitoring and provide trend data to management team.
- Usequality monitoring system to compile and track data.
- Use excel and other report platforms to provide feedback to team leaders and management.
- Perform other duties as assigned.