Phoenix, United States
over 1 year ago
The primary responsibilities that the temps will be focusing on is claim intake and answering general questions.
This production role is responsible for adopting a one and done philosophy which means we take ownership for all questions posed by the customer to eliminate the need for call backs. This role acts as a subject matter expert and requires performance and service quality goals. Responsibilities include:
Handles incoming calls from customer for information and assistance.
Performs research to respond to inquiries and interpret policy provisions to determine most effective response.
Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
Multiple skilled to handle various call types within the Service Center with proven results.
Promotes company values by providing superior customer service.
Performs most functions independent of supervision.
Participates in special projects as assigned.
Maintains a high level of confidentiality across all interactions.