Austin, United States
about 1 year ago
Open to Visalia and Austin offices as work locations. Please indicate at the top of the candidate's resume which location the candidate is interested in. Visalia office: 5300 West Tulare Avenue, Visalia, CA, 93277
Attached is an example of a script that a worker would use in this role. Candidates may be asked to read part of the script during an interview.
Develops skills and actively seeks information to understand customers circumstances, problems, expectations, and needs. Shares and/or conveys information to customers maintaining a professional demeanor in all situations.
Interacts with customers to provide information in response to routine inquiries about products or services.
Assists in researching and resolving customer complaints to ensure customer satisfaction and retention.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Becomes familiar with and utilizes computerized systems for tracking, information gathering and/or troubleshooting.
May learn to process routine/simple transactions. Transaction processing may be specified by authority/guidelines.
Becomes familiar with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines. Performs other duties as assigned