Nashville, United States
over 1 year ago
Perform day-to-day work flow as directed including any special projects and additional tasks as assigned.
Meet productivity and performance standards as well as maintain call center performance metrics including Average Handle Time, After Call Work, Quality, and Scheduled Adherence.
Adhere to all company policies and procedures including the companys attendance and employment policies.
Maintain all company and regulatory compliance guidelines.
Ensure privacy and confidentiality as required by HIPAA and company guidelines.
Promote the company by providing superior customer service.
Actively listens to customers, probes for clarification, and provides guidance based upon each customers individual needs.