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Customer Service Associate Representative

  • Location

    Nashville, United States

  • Sector:

    Other Area(s)

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    21222

  • Published:

    about 1 year ago

  • Expiry date:

    2020-09-25

Role Summary:

This call center role will answer inbound calls and makeoutbound calls to customers and providers for the purpose of assisting customers in obtaining a 90 day supply of their prescription medication.

Responsibilities:

Will answer inbound calls from customers to discuss transitioning from a 30 day supply to a 90 day supply of their prescription medication.

Will make outbound calls to providers to request 90 day supply for customers.

Will work in a call queue where productivity and quality are monitored.

Maintain member privacy by strictly adhering to HIPAA regulations.

Must maintain a professional, respectful and polite customer-focused demeanor at all times.