Clerk II

  • Location

    Bakersfield, United States

  • Sector:


  • Job type:


  • Contact:

    Leric Arcigal

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Performs general filing duties including sorting and filing materials, correspondence, records, business forms or other materials according to an alpha, numeric, date, subject or color-coded system. Has the ability to use basic office equipment including photocopy machines, facsimile machines, binding machines, etc. Proofreads documents, completes forms, and performs basic mail distribution activities. Produces lists, labels, forms or other documents. Counts documents, materials, etc, and groups into batches; tabulates batch totals. Reviews content of documents to determine correct filing. Checks manual files for duplicate, missing or misfiled items. Prepares filed materials for storage. Destroys documents according to guidelines. Requires knowledge of proper grammar. Customer Service Assistant - Special Projects Description: Promotes and enhances exceptional customer service by providing direct support to the local members and visitors in our Medical Offices and Pharmacies. Promotes and assist members in optimizing and expanding the use of a remote access tool for the members to independently access their medical information needs. Provides basic medical center information to clientele. Responsibilities: 1. May act as a first point of contact for members and visitors coming into the local Medical Office Building. 2. Supports our members in accessing KP.org for direct access to their medical care information. 3. Has online access to various insurance websites to check and print member eligibility. 4. Able to multitask with phones, instant messaging service and email. 5. Respond to requests for information. Required Skills: 1. Demonstrated history of excellent service skills exhibited by courtesy, cooperation and respect when interacting. 2. Able to learn and understand all aspects of KP.org. 3. Skilled at explaining the use of KP.org and encouraging members to sign up and utilize. 4. Able to provide hands on technical support in person or via phone to members seeking to utilize KP.org. 5. Excellent verbal and written communication skills, interpersonal skills and organizational skills required. 6. PC computer skills required with experience in Microsoft Office products, i.e., Excel, Word as well as other interoffice programs. Desired Skills: 1. Demonstrated excellent customer service skills. 2. Has high-level knowledge of medical/health terminology and medical center services. 3. Able to work independently and or with a group. 4. Able to strategically address and appropriately communicate concerns and escalate issues to appropriate leaders. Education: -High school diploma or GED required.