Eden Prairie, United States
over 1 year ago
This is a Members Services role
Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
Serves as initial contact for clients and their eligible dependents requesting services.
Responsible for customer service and relevant standards such as telephone response time.
May make referrals within stated limits.
Acts as a resource to others on non-routine work.
Supports and assists with training for employees.
May provide guidance around procedures and workflows.
Maintaining good attendance is important for all contractors and is particularly important for those newly assigned to contract positions.
The Corrective Action process for an contractor who incurs an unscheduled or unapproved absence or event in his/her first 90 days of assignmentis outlined below.
1st unapproved absence or event will result in a Verbal Counseling. 2nd unapproved absence or event will result in a First Notice. 3rd unapproved absence or event will result in a Final Notice. 4th unapproved absence or event will result in termination.
Late Arrivals/Early Departures
Late arrivals and early departures without the appropriate notifications count towards an unscheduled, unapproved absence. Based on business need, a manager may allow a contractor to make-up the time during that business day. However, this does not excuse the behavior. Recording of Late arrivals If an Advocate is late for any reason the following will determine how their time is recorded:
7 minutes to 15 minutes will be recorded as an occurrence 15 minutes to 30 minutes will be recorded as an occurrence and time may be made up on the same day at the managers discretion. 30 minutes or more will be recorded as an occurrence and time will be recorded as unscheduled time off. No portion of this time can be made up.
Any exceptions will be determined by the Supervisors.
If the attendance issues become excessive and/or if a trend develops that adversely impacts the contractors productivity, performance and/or contribution to the organization, management may accelerate the corrective action process.