Bloomfield, United States
about 1 year ago
Delivers professional activities in the Business Project Management job family. Applies standard techniques and procedures to routine instructions, but requiring professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May serve as Team Leader to those in the Professional Career Track in Business Project Management.
This role specifically deals with myCignaplans whichis a Pre-Enrollment based website designed for clients to assist their employees with choosing the appropriate medical plan based upon their specific needs. Our Cost Comparison tool projects estimated medical expenses by allowing employees to input their anticipated medical needs. This Job may consist of one or more of the following responsibilities:
The Account Analyst is the sales/client service facing contact. Coordinates and facilitates site construction by working with sales and other internal partners. Accountable for primary set up of clients myCignaplans site, adherence to deadlines and accuracy of all relevant information. Able to handle numerous complex site builds at one time, prioritizing escalated site builds with a focus on meeting strict deadlines.
WebMD Analyst is responsible for loading/auditing the appropriate medical benefit plans using the information found on the benefit summary supplied by sales. Works closely with team members to ensure adherence to deadlines and medical benefit data is accurately depicted.
The Intake Analyst is the first responder in most myCignaplans.com cases. Intake is responsible for handling all incoming ticket requests, including site builds, reporting and miscellaneous site issues. Accountable for managing the myCignaplans mailbox, responding to any incoming requests or questions regarding myCignaplans and its capabilities.