Hooksett, United States
about 1 year ago
The Cigna Easy Choice Tool is Pre-enrollment decision making website designed to assist employees in choosing the appropriate plan based on their specific needs. The Cigna Easy Choice Installation Specialist is accountable for assigned client installations, renewals, and change orders . Using a variety of tools, this individual will be able to complete the setup of client-specific variables in the Cigna Easy Choice Tool Configuration portal as well as complete Quality Control validations in the Cigna Easy Choice Tool customer portal. In addition, the CECT Installation Specialist develops relationships with and provides complete, accurate, and timely responses to internal and external partners. Responsibilities
Educates SILs and Cigna counterparts on the Cigna Easy Choice Tool and installation process.
Manages multiple implementations, renewals, and change orders concurrently.
Gathers requirement information from account management.
Work directly with Cigna business partners in reviewing and understanding client specific requirements. Maintains ongoing knowledge of our product and processes
Responsible for test plan development, test case development, and test execution of client configurations in the Cigna Easy Choice Tool. Test end user to ensure a pleasant customer experience
Actively locate, track, report, and regress errors found during testing. Provide accurate project status in the Clarizen application
Assesses the effectiveness of the CECT installation end to end process and recommends and helps implement improvements as necessary.
The Cigna Easy Choice Tool Installation Specialist typically has a minimum of 2 years experience employer services.