Advises and recommends areas of program planning, business requirements management, budget execution and program coordination. Prepares needs assessment. Validates resource requirements and develops cost estimate models. Conducts and coordinates financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group. Interprets, evaluates, and interrelates research data, and develops integrated business analyses and projections for incorporation into strategic decision-making. Plans and coordinates the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees. Provides consultative, advisory, technical, and staff support, as appropriate. Ability to use survey and market research methodologies, systems, and techniques. Experience Level: BA or BS required plus minimum 6+ years of direct relevant experience. Analyst will be documenting workstreams, identifying transaction volumes from source systems and non-source means, developing a shrinkage model, preparing a staffing plan and transaction forecast capable of optimizing staffing during the course of a calendar year including peak seasons. Skills in Excel, MS Access, Data Extraction, Business Process Management, Forecasting required. Skills in Alteryx, Tableau desired.